Shipping and return policy

Shipping policy:
VELONA promises to provide every customer with fast and reliable delivery services. All orders will be processed and dispatched within 1-3 working days. We use standard express delivery service and it usually takes 3 to 7 working days for delivery. The specific delivery time depends on your location and the delivery method you choose.

All orders are provided with tracking information, allowing you to keep track of the delivery status of your package at any time. If you encounter any problems during the delivery process, please feel free to contact our customer service team. We will do our best to help you solve them.

International order
We also offer international delivery services, with costs and time varying according to the destination. Please select your country/region when checking out, and the system will automatically display the shipping fee.

Return and exchange Policy:
VELONA is committed to providing the highest quality products. If you are not completely satisfied with the purchased goods, you can apply for a return or exchange within 30 days after receiving the goods. The following is the specific return and exchange policy:

Return: If the product has not been used and remains in its original packaging and intact condition, you can apply for a full refund. Please note that the return shipping fee is borne by the customer.

Exchange: If the goods you receive have quality issues or do not match the order you placed, we will replace them for you free of charge and cover the return shipping cost.

To ensure a smooth process of your return or exchange, please contact our customer service team before returning the item and provide the order number and a description of the problem with the product. We will guide you through the return or exchange process.

Notes:

Due to the particularity of vegetable oil products, opened goods are not eligible for return.

The return payment will be refunded to your payment account within 7 to 10 working days after receiving the returned goods and completing the inspection.

We are always committed to providing every customer with a pleasant shopping experience. If you have any questions or problems, please feel free to contact us at any time. We will serve you wholeheartedly!