Privacy Policy

At VELONA, we are well aware of your emphasis on personal information and are committed to strictly protecting your privacy and security. This Privacy Policy aims to explain how we collect, use, store and protect any information you provide when visiting our website or using our services.

Information collection
When you place an order, register an account or contact us on VELONA, we may collect the following information:

Name, address, email, telephone number and other contact information

Payment information (processed by a secure payment platform. We do not directly store your credit card data)

Browsing records and preferences (through Cookies and analytics tools to enhance your shopping experience)

Information usage:
The information we collect is only used for the following purposes:

Complete order processing and delivery

Provide customer support and after-sales service

Improve website content and user experience

Send order updates or product-related information (only on the condition that you agree to receive)

Information Security
VELONA adopts industry-standard security measures to prevent unauthorized access, leakage or misuse of information. Your personal data will be encrypted and stored on secure servers and will be accessible only to authorized employees necessary for the performance of their duties.

Third-party services:
We may use third-party logistics, payment and data analysis service providers. These partners will only use your information within the scope necessary to perform the relevant functions and must abide by strict confidentiality obligations.

User rights:
You have the right to access, correct or delete the personal information about you that we hold. You can also choose to unsubscribe from our marketing emails at any time.

Policy Update:
This Privacy Policy may be updated from time to time. Any modifications will be published on this page. Important changes will be notified by email.

If you have any questions about our privacy policy, please contact us through the following methods:
Email: support@velonashop.com

We appreciate your trust in VELONA and promise to always protect your privacy with respect and transparency.

If you need us to further refine it according to the European GDPR or the California CCPA standards, I can also continue to improve it. Is it necessary?